Galaxy Access Control Service
Installation, programming, upgrades and ongoing service for Galaxy Control Systems access control — so every door, elevator and credential in your building works the way it should.
- New installs & takeovers
- System Galaxy programming
- 635-series controller service
- 24/7 emergency response
Overview
Galaxy Control Systems' System Galaxy platform is an enterprise-class access control solution used in condominiums, office buildings, schools, healthcare and government facilities. It is powerful and flexible — and it performs best when it's installed, programmed and maintained by technicians who understand both the hardware and the network it runs on.
We design new Galaxy systems, take over service of existing ones, upgrade aging controllers and software, and keep your cardholder database clean — with the IT and cybersecurity know-how that modern, network-connected access control demands.
Services
Complete Galaxy Access Control Services
New System Installation
Design and installation of Galaxy controllers, readers, door hardware, power supplies and cabling for new buildings or replacements.
Upgrades & Migrations
Software version upgrades, server migrations and controller replacements — planned to keep doors working during the cutover.
Service & Repair
Troubleshooting of offline panels, readers, locks, door contacts and request-to-exit devices — fast diagnosis, honest repairs.
Preventive Maintenance
Scheduled inspections, battery and power checks, firmware review, database backups and door-by-door function testing.
24/7 Emergency Service
Door won't lock, panel offline or a lockout? Our technicians respond around the clock to secure your property.
Remote Support
Secure remote access to your System Galaxy server for quick changes, schedule edits and troubleshooting without a truck roll.
System Galaxy
Getting the Most From Your Galaxy System
Many buildings use only a fraction of what their Galaxy system can do. We configure and train your staff on the features that make daily operations easier and safer.
Door & Group Control
Lock, unlock or pulse single doors or groups of doors from the software, with color-coded schedules and holiday calendars.
Elevator Control
Restrict floors by resident, tenant or time of day, and grant temporary access for movers and vendors.
Credentials & Badging
Cards, fobs and stickers enrolled correctly, photo ID badging, and clean-up of lost, duplicate or stale credentials.
Alarm & Event Monitoring
Prioritized alarms for forced and propped doors, with email notifications to the right people.
Lockdown (Crisis Mode)
Configure and test building-wide lockdown so it works instantly when it's needed.
Visitors & Watch Lists
Visitor management and watch lists that alert staff when a prohibited credential is presented.
Integration
Connected to Your Cameras, Gates & Condo Software
Access control works best as part of a complete security system. Because we also install cameras, gates and our own Condo Management System, your Galaxy system can be tied into the rest of your property.
- Video verification of door events with your surveillance system
- Garage and gate entry managed alongside building doors
- Resident move-ins and move-outs reflected in access rights
- Network segmentation, hardened servers and encrypted remote access
- Database backups so a server failure never means re-enrolling every card
Process
How We Take Over or Upgrade a Galaxy System
- 01
System Audit
We document controllers, readers, doors, software version, server health and the cardholder database.
- 02
Clear Report
Repair, upgrade and maintenance options with upfront pricing — no surprises.
- 03
Fix & Optimize
Repairs, firmware and software updates, schedule clean-up and staff training.
- 04
Ongoing Care
Maintenance agreements with priority response and remote support.
FAQ
Frequently Asked Questions
Still have questions? Call us — you'll talk to an engineer, not a script.
Can you service a Galaxy system someone else installed?
Yes. We regularly take over existing Galaxy access control systems — we audit what's there, document it and bring it up to date.
Our controllers or software are old. Do we need to replace everything?
Not necessarily. Often the readers, wiring and door hardware can stay while controllers or software are upgraded in phases to fit your budget.
Do you offer maintenance contracts for condos and HOAs?
Yes. Contract customers get scheduled preventive maintenance, priority emergency response and predictable annual budgeting.
Can you manage cardholders for us?
Yes. We can handle adds, removals and access changes remotely, or train your front desk and management staff to do it.
Get started
Need Galaxy Access Control Service?
Call for emergency service or request a system audit, upgrade or maintenance quote.
- Response within one business day
- Free assessment and clear, upfront quote
- Local team based in Boca Raton
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